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FAQs Archive - Page 11 of 29 - Northwest Wall Ties

Q: 💷 HOW CAN I SAVE 10%?

Use code SAVE10 at checkout to receive 10% off when paying online via Stripe or PayPal . The discount is not available if you choose "No Online Payment" and request an invoice.

Q: 📧 WILL I RECEIVE CONFIRMATION?

Yes. Once booked, you'll receive instant confirmation by email and SMS with all your appointment details.

Q: 🏡 CAN I BOOK IF I'M BUYING A PROPERTY?

Yes. Our surveys are regularly carried out for property purchases and sales. You'll receive full instructions in your booking confirmation , including how to arrange access if it's through an estate agent. We're also happy to liaise with the estate agent to help keep everything running smoothly.

Q: 🏠 DO I NEED TO BE HOME?

Usually not. We normally only require external access. If any special access arrangements are needed, we'll let you know after booking.

Q: ⏰ WHAT TIME WILL YOU ARRIVE?

You'll choose a 2-hour arrival window when booking. We'll arrive any time within your selected 2-hour slot . This is our arrival window , not the survey duration.

Q: ⭐ WHY CHOOSE NORTH WEST WALL TIES?

We pride ourselves on delivering one of the highest-quality wall tie survey services in the North West. Here's why customers choose us: ✅ Detailed, professional reports accepted by mortgage lenders. ⚡ One of the fastest report turnaround times in the North West, with most reports issued the same day . 📸 Clear photographs of the wall ties inspected and any defects found. 📋 Reports based on recognised BRE Digest 329 & 401 guidance. 💷 Survey fee deducted from the cost of remedial works if you choose to proceed. 🏠 Experienced specialists carrying out wall tie surveys across the North West for many years. ⭐ Friendly, independent advice with no pressure to proceed with any recommended works.

Q: 🏦 ARE YOUR WALL TIE SURVEYS SUITABLE FOR MORTGAGE LENDERS?

Yes. Our wall tie survey reports are suitable for mortgage lenders and are regularly used to satisfy lender requirements following a valuation or homebuyer survey. We have been carrying out wall tie surveys for many years, and we have never had one of our reports rejected by a mortgage lender . Our reports are professionally presented, comprehensive and include clear findings, photographs, BRE guidance where applicable, and recommendations, giving lenders, solicitors and purchasers the information they require.

Q: 📄 HOW LONG WILL IT TAKE TO RECEIVE MY SURVEY REPORT?

We pride ourselves on offering one of the fastest report turnaround times in the industry. Most wall tie survey reports are completed and emailed on the same day as your survey. During particularly busy periods, your report will typically be delivered the following working day . If any remedial works are recommended, your detailed quotation will be included within the report, allowing you to make an informed decision without unnecessary delays.

Q: ❌ WHAT IS YOUR CANCELLATION AND REFUND POLICY?

If you need to cancel or rearrange your wall tie survey, please let us know at least 24 hours before your appointment . Where 24 hours' notice is provided, your survey fee is fully refundable . Unfortunately, cancellations made with less than 24 hours' notice may not be eligible for a refund, as survey time has already been allocated.