FAQs Archive - Page 12 of 29 - Northwest Wall Ties

Q: 📞 HOW CAN I GET HELP WITH BOOKING MY SURVEY?

If you need assistance booking your wall tie survey, please contact us: Phone: 07858 362883 Email: bookings@northwestwallties.co.uk Alternatively, you can email: info@northwestwallties.co.uk

Q: 📊 WHAT GUIDANCE DO YOU USE WHEN ASSESSING WALL TIES?

Our survey reports are based on recognised industry guidance, including: BRE Digest 401 BRE Digest 329 These recognised guidance documents are used to assess wall tie corrosion levels and determine the recommended course of action based on the condition identified. This ensures our grading and recommendations are transparent, evidence-based and not simply based on opinion. For complete transparency, the relevant BRE guidance charts are included within your report.

Q: 💷 SURVEY FEE REFUNDED IF YOU PROCEED WITH WORKS

If remedial works are recommended and you decide to proceed with the works, your original survey fee will be deducted from the quotation provided . This means your wall tie survey could effectively become free if you continue with the recommended works.

Q: 📋 WHAT IS INCLUDED IN THE WALL TIE SURVEY REPORT?

Your wall tie survey includes a detailed written report containing: Full survey findings Photographs of any defects identified Clear images of the wall ties inspected Recommendations based on the condition found If remedial works are required, a detailed quotation will also be included within your report.

Q: 💳 HOW CAN I PAY FOR MY WALL TIE SURVEY?

You can choose from two payment options: Online Payment Pay securely via Stripe or PayPal Receive 10% off when using discount code SAVE10 Invoice Payment Select "No Online Payment" at checkout We will issue an invoice for the full survey price Please note that the online payment discount does not apply to invoice bookings.

Q: 📧 WILL I RECEIVE CONFIRMATION AFTER BOOKING?

Yes. Once your booking is complete, you will receive an instant confirmation by email and SMS containing: Your appointment details Survey information Any important instructions before your survey

Q: 🏡 I AM BUYING A PROPERTY. CAN I STILL BOOK A SURVEY?

Yes. Wall tie surveys are commonly required during property purchases and sales. After booking, we will send you all the information you need, including the next steps and any access requirements. If access needs to be arranged through an estate agent, we can help liaise with them where required to make the process as smooth as possible and avoid unnecessary delays.

Q: 🏠 DO I NEED TO BE HOME DURING THE WALL TIE SURVEY?

In most cases, you do not need to be present during the survey. We generally only require external access to the property . If any access arrangements are needed, we will provide clear instructions after your booking has been confirmed.

Q: ⏰ WHAT TIME WILL YOU ARRIVE FOR MY SURVEY?

When booking your wall tie survey, you will select your preferred 2-hour arrival window . Every property and survey is different, and the time required can vary depending on: Property size Access requirements Discussions with homeowners or agents Traffic conditions between appointments To provide a reliable service and avoid unnecessary delays, we operate using 2-hour arrival windows that we can consistently meet.

Q: 📝 HOW DO I BOOK A WALL TIE SURVEY?

Our simple online booking system makes arranging your wall tie survey quick and convenient. Simply: Choose your survey area Select your preferred date and time Enter your information Complete your booking You will receive instant confirmation once your appointment has been booked. Our service is suitable for homeowners, property buyers, property sellers, landlords, estate agents and property professionals.